ITIL-FOUNDATION · Question #524
The configuration management system is part of which system?
The correct answer is D. The service knowledge management system. The Configuration Management System (CMS) is a component that sits within the broader Service Knowledge Management System (SKMS), which encompasses all knowledge and information management in IT service management.
Question
The configuration management system is part of which system?
Options
- AThe availability management information system
- BThe capacity management information system
- CThe information security management system
- DThe service knowledge management system
How the community answered
(33 responses)- B3% (1)
- C3% (1)
- D94% (31)
Why each option
The Configuration Management System (CMS) is a component that sits within the broader Service Knowledge Management System (SKMS), which encompasses all knowledge and information management in IT service management.
The Availability Management Information System (AMIS) is specific to availability management data and does not contain the CMS.
The Capacity Management Information System (CMIS) holds capacity and performance data and is separate from the CMS.
The Information Security Management System (ISMS) is focused on security policies and controls, not configuration data.
The SKMS is the overarching framework that stores, manages, and presents all information an IT service provider needs to deliver services. The CMS is a subset of the SKMS, and it in turn may contain one or more Configuration Management Databases (CMDBs). This hierarchy - SKMS contains CMS contains CMDB - is a core ITIL concept.
Concept tested: CMS relationship within the SKMS hierarchy
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
Topics
Community Discussion
No community discussion yet for this question.