nerdexam
PeopleCert

ITIL-FOUNDATION · Question #525

Which is an outcome of service design?

The correct answer is B. Services and operational quality are enhanced. Service Design produces designs for new or changed services and aims to enhance both the services themselves and their operational quality to meet business needs.

Understand the key concepts of service management

Question

Which is an outcome of service design?

Options

  • AUser training and awareness for the service is maximized
  • BServices and operational quality are enhanced
  • CStandard Services are provided quickly and efficiently across the business
  • DExpectations setting of all stakeholders for the services improved

How the community answered

(49 responses)
  • A
    4% (2)
  • B
    88% (43)
  • C
    6% (3)
  • D
    2% (1)

Why each option

Service Design produces designs for new or changed services and aims to enhance both the services themselves and their operational quality to meet business needs.

AUser training and awareness for the service is maximized

User training and awareness is an activity primarily associated with Service Transition, specifically the Change Evaluation and Release and Deployment Management processes.

BServices and operational quality are enhancedCorrect

A core outcome of Service Design is the improvement and enhancement of existing services and operational processes, ensuring that both service quality and operational efficiency are elevated. Service Design considers people, processes, products, and partners to deliver well-designed, fit-for-purpose services that meet agreed service levels.

CStandard Services are provided quickly and efficiently across the business

Providing standard services quickly and efficiently describes Request Fulfillment, which is a process within Service Operation.

DExpectations setting of all stakeholders for the services improved

Setting stakeholder expectations is a management and communication activity that spans multiple lifecycle stages and is not a distinct output of Service Design.

Concept tested: Outcomes and objectives of ITIL Service Design

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#service design outcomes#operational quality#service lifecycle#business alignment

Community Discussion

No community discussion yet for this question.

Full ITIL-FOUNDATION Practice