ITIL-FOUNDATION · Question #525
Which is an outcome of service design?
The correct answer is B. Services and operational quality are enhanced. Service Design produces designs for new or changed services and aims to enhance both the services themselves and their operational quality to meet business needs.
Question
Which is an outcome of service design?
Options
- AUser training and awareness for the service is maximized
- BServices and operational quality are enhanced
- CStandard Services are provided quickly and efficiently across the business
- DExpectations setting of all stakeholders for the services improved
How the community answered
(49 responses)- A4% (2)
- B88% (43)
- C6% (3)
- D2% (1)
Why each option
Service Design produces designs for new or changed services and aims to enhance both the services themselves and their operational quality to meet business needs.
User training and awareness is an activity primarily associated with Service Transition, specifically the Change Evaluation and Release and Deployment Management processes.
A core outcome of Service Design is the improvement and enhancement of existing services and operational processes, ensuring that both service quality and operational efficiency are elevated. Service Design considers people, processes, products, and partners to deliver well-designed, fit-for-purpose services that meet agreed service levels.
Providing standard services quickly and efficiently describes Request Fulfillment, which is a process within Service Operation.
Setting stakeholder expectations is a management and communication activity that spans multiple lifecycle stages and is not a distinct output of Service Design.
Concept tested: Outcomes and objectives of ITIL Service Design
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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