ITIL-FOUNDATION · Question #526
Which stage of the service lifecycle identifies, defines and aligns the IT solution with the business requirements?
The correct answer is B. Service design. Service Design is the lifecycle stage responsible for translating service strategy and business requirements into actionable IT solution designs.
Question
Which stage of the service lifecycle identifies, defines and aligns the IT solution with the business requirements?
Options
- AService transition
- BService design
- CService operation
- DService configuration
How the community answered
(32 responses)- A3% (1)
- B94% (30)
- C3% (1)
Why each option
Service Design is the lifecycle stage responsible for translating service strategy and business requirements into actionable IT solution designs.
Service Transition is responsible for building, testing, and deploying services into production - it does not identify or define the original solution alignment with business requirements.
Service Design takes the service requirements defined in Service Strategy and produces detailed designs for new or changed services, ensuring the IT solution is aligned with business needs. It covers design of the service itself, the supporting systems, processes, technology, and measurement frameworks needed to meet agreed requirements.
Service Operation manages the day-to-day delivery and support of live services and does not concern itself with defining or aligning IT solutions to business requirements.
Service Configuration is not a recognized stage in the ITIL service lifecycle; configuration management is a process, not a lifecycle phase.
Concept tested: Role of Service Design in the ITIL lifecycle
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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