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ITIL-FOUNDATION · Question #526

Which stage of the service lifecycle identifies, defines and aligns the IT solution with the business requirements?

The correct answer is B. Service design. Service Design is the lifecycle stage responsible for translating service strategy and business requirements into actionable IT solution designs.

Understand the key concepts of service management

Question

Which stage of the service lifecycle identifies, defines and aligns the IT solution with the business requirements?

Options

  • AService transition
  • BService design
  • CService operation
  • DService configuration

How the community answered

(32 responses)
  • A
    3% (1)
  • B
    94% (30)
  • C
    3% (1)

Why each option

Service Design is the lifecycle stage responsible for translating service strategy and business requirements into actionable IT solution designs.

AService transition

Service Transition is responsible for building, testing, and deploying services into production - it does not identify or define the original solution alignment with business requirements.

BService designCorrect

Service Design takes the service requirements defined in Service Strategy and produces detailed designs for new or changed services, ensuring the IT solution is aligned with business needs. It covers design of the service itself, the supporting systems, processes, technology, and measurement frameworks needed to meet agreed requirements.

CService operation

Service Operation manages the day-to-day delivery and support of live services and does not concern itself with defining or aligning IT solutions to business requirements.

DService configuration

Service Configuration is not a recognized stage in the ITIL service lifecycle; configuration management is a process, not a lifecycle phase.

Concept tested: Role of Service Design in the ITIL lifecycle

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#service lifecycle#service design#business requirements#IT alignment

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