ITIL-FOUNDATION Question #523: Real Exam Question with Answer & Explanation

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Know the purpose of the ITIL practices

Question

What is the BEST description of the CSI register?

Options

AIt is a record of all authorized changes and their planned implementation dates
BIt is a record of proposed improvement opportunities and the benefits that will be achieved
CIt is a record of new services to be approved by a customer, including proposed implementation
DIt is a record of completed improvements and the relevant customer satisfaction metric

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Topics

#CSI register#continual improvement#improvement opportunities#service improvement

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