nerdexam
PeopleCert

ITIL-FOUNDATION · Question #523

What is the BEST description of the CSI register?

The correct answer is B. It is a record of proposed improvement opportunities and the benefits that will be achieved. The CSI register is a tracked list of improvement opportunities identified within an organization, including the expected benefits of each improvement.

Know the purpose of the ITIL practices

Question

What is the BEST description of the CSI register?

Options

  • AIt is a record of all authorized changes and their planned implementation dates
  • BIt is a record of proposed improvement opportunities and the benefits that will be achieved
  • CIt is a record of new services to be approved by a customer, including proposed implementation
  • DIt is a record of completed improvements and the relevant customer satisfaction metric

How the community answered

(42 responses)
  • A
    2% (1)
  • B
    95% (40)
  • C
    2% (1)

Why each option

The CSI register is a tracked list of improvement opportunities identified within an organization, including the expected benefits of each improvement.

AIt is a record of all authorized changes and their planned implementation dates

This describes a Forward Schedule of Changes or change calendar, which is maintained by Change Management, not the CSI register.

BIt is a record of proposed improvement opportunities and the benefits that will be achievedCorrect

In ITIL Continual Service Improvement, the CSI register is a formal document used to record all proposed improvement opportunities, their priority, expected benefits, and current status. It is forward-looking and captures ideas that have not yet been implemented, serving as a pipeline for potential improvements rather than a log of completed work.

CIt is a record of new services to be approved by a customer, including proposed implementation

This describes a new service request or service portfolio entry, which is governed by Service Portfolio Management and the Service Catalogue, not the CSI register.

DIt is a record of completed improvements and the relevant customer satisfaction metric

The CSI register tracks proposed and in-progress improvements, not completed ones with satisfaction metrics; completed results may appear in service reports or reviews.

Concept tested: ITIL CSI register purpose and scope

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#CSI register#continual improvement#improvement opportunities#service improvement

Community Discussion

No community discussion yet for this question.

Sign up to join the discussion
Full ITIL-FOUNDATION Practice