ITIL-FOUNDATION Question #522: Real Exam Question with Answer & Explanation

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Understand the key concepts of service management

Question

Which statement is CORRECT?

Options

AA function is a set of responsibilities allocated to a service manager
BA process is a team or group of people and the tools they use to perform one or more activities
CA function is a set of specialized organizational capabilities
DA process is a structured set of activities designed to accomplish a specific objective

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Topics

#process definition#function definition#ITIL terminology#service management concepts

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