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ITIL-FOUNDATION · Question #52
ITIL-FOUNDATION Question #52: Real Exam Question with Answer & Explanation
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Know the purpose of the ITIL practices
Question
In which document would you expect to see an overview of actual service achievements against targets?
Options
- AOperational level agreement(OLA)
- BCapacity plan
- CService level agreement(SLA)
- DSLA monitoring chart(SLAM)
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Topics
#SLAM chart#service level management#performance reporting#service achievements