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ITIL-FOUNDATION · Question #53
ITIL-FOUNDATION Question #53: Real Exam Question with Answer & Explanation
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Understand the key concepts of service management
Question
Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?
Options
- AThe IT director
- BThe process owner
- CThe service owner
- DThe customer
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Topics
#process owner#request fulfillment#process accountability