ITIL-FOUNDATION · Question #51
What are underpinning contracts used to document?
The correct answer is B. The provision of goods and services by third party suppliers. Underpinning contracts (UCs) are formal agreements between an IT service provider and an external third-party supplier covering the delivery of goods or services that support IT service delivery.
Question
What are underpinning contracts used to document?
Options
- AThe provision of IT services or business services by a service provider
- BThe provision of goods and services by third party suppliers
- CService levels that have been agreed between the internal service provider and their customer
- DMetrics and critical success factors (CSFs) for internal support teams
How the community answered
(32 responses)- A3% (1)
- B94% (30)
- D3% (1)
Why each option
Underpinning contracts (UCs) are formal agreements between an IT service provider and an external third-party supplier covering the delivery of goods or services that support IT service delivery.
The provision of IT or business services by a service provider to customers is documented in a service level agreement (SLA), not an underpinning contract.
An underpinning contract is a legally binding agreement with an external supplier or vendor that underpins the delivery of an IT service. It documents the obligations of the third party, including service levels, and is managed by supplier management to ensure external dependencies support internal SLA commitments.
Service levels agreed between an internal service provider and internal customers are documented in an operational level agreement (OLA), not an underpinning contract.
Metrics and CSFs for internal support teams are documented in OLAs or internal process documentation, not underpinning contracts.
Concept tested: ITIL underpinning contracts and supplier agreements
Source: https://wiki.en.it-processmaps.com/index.php/Checklist_Underpinning_Contract_(UC)
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