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ITIL-FOUNDATION · Question #51
What are underpinning contracts used to document?
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Know the purpose of the ITIL practices
Question
What are underpinning contracts used to document?
Options
- AThe provision of IT services or business services by a service provider
- BThe provision of goods and services by third party suppliers
- CService levels that have been agreed between the internal service provider and their customer
- DMetrics and critical success factors (CSFs) for internal support teams
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Topics
#underpinning contracts#supplier management#third party suppliers