ITIL-FOUNDATION Question #51: Real Exam Question with Answer & Explanation

The correct answer is B: The provision of goods and services by third party suppliers. Underpinning contracts (UCs) are formal agreements between an IT service provider and an external third-party supplier covering the delivery of goods or services that support IT service delivery.

Question

What are underpinning contracts used to document?

Options

AThe provision of IT services or business services by a service provider
BThe provision of goods and services by third party suppliers
CService levels that have been agreed between the internal service provider and their customer
DMetrics and critical success factors (CSFs) for internal support teams

Explanation

Underpinning contracts (UCs) are formal agreements between an IT service provider and an external third-party supplier covering the delivery of goods or services that support IT service delivery.

Common mistakes.

A. The provision of IT or business services by a service provider to customers is documented in a service level agreement (SLA), not an underpinning contract.
C. Service levels agreed between an internal service provider and internal customers are documented in an operational level agreement (OLA), not an underpinning contract.
D. Metrics and CSFs for internal support teams are documented in OLAs or internal process documentation, not underpinning contracts.

Concept tested. ITIL underpinning contracts and supplier agreements

Reference. https://wiki.en.it-processmaps.com/index.php/Checklist_Underpinning_Contract_(UC)

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