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ITIL-FOUNDATION · Question #50

Which of the following is service transition planning and support NOT responsible for?

The correct answer is D. Detailed planning of the build and test of individual changes. Service transition planning and support oversees overall coordination and governance of transitions, but detailed planning for individual changes is handled by the change management or release and deployment management processes.

Know the purpose of the ITIL practices

Question

Which of the following is service transition planning and support NOT responsible for?

Options

  • APrioritizing conflicts for service transition resources
  • BCoordinating the efforts required to manage multiple simultaneous transitions
  • CMaintaining policies, standards and models for service transition activities and processes
  • DDetailed planning of the build and test of individual changes

How the community answered

(54 responses)
  • A
    4% (2)
  • B
    6% (3)
  • C
    9% (5)
  • D
    81% (44)

Why each option

Service transition planning and support oversees overall coordination and governance of transitions, but detailed planning for individual changes is handled by the change management or release and deployment management processes.

APrioritizing conflicts for service transition resources

Prioritizing conflicts for service transition resources is explicitly a responsibility of service transition planning and support to ensure efficient use of shared resources.

BCoordinating the efforts required to manage multiple simultaneous transitions

Coordinating efforts across multiple simultaneous transitions is a core function of service transition planning and support.

CMaintaining policies, standards and models for service transition activities and processes

Maintaining policies, standards, and models for transition activities is a governance responsibility that belongs to service transition planning and support.

DDetailed planning of the build and test of individual changesCorrect

Detailed planning of the build and test of individual changes falls under release and deployment management, not service transition planning and support. Service transition planning and support focuses on high-level coordination, resource scheduling, and governance across multiple transitions rather than the granular execution steps of any single change.

Concept tested: ITIL service transition planning and support responsibilities

Source: https://wiki.en.it-processmaps.com/index.php/Service_Transition_Planning_and_Support

Topics

#service transition planning#transition support#change management

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