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ITIL-FOUNDATION · Question #500
ITIL-FOUNDATION Question #500: Real Exam Question with Answer & Explanation
The correct answer is D: A justification for a change with significant cost or risk. A change proposal in ITIL is a formal document used to justify and seek authorization for changes that carry significant cost, risk, or strategic impact before resources are committed.
Know the purpose of the ITIL practices
Question
What is the BEST description of a change proposal?
Options
- AAny request for change (RFC) submitted to change management
- BAn authorized change submitted to release and deployment
- CAn RFC that must be implemented as soon as possible
- DA justification for a change with significant cost or risk
Explanation
A change proposal in ITIL is a formal document used to justify and seek authorization for changes that carry significant cost, risk, or strategic impact before resources are committed.
Common mistakes.
- A. Describing any RFC submitted to change management is too broad and does not reflect the specific significance threshold or justification purpose that defines a change proposal.
- B. An authorized change submitted to release and deployment describes a change that has already been approved and is moving through the pipeline, not the initial justification document.
- C. An RFC that must be implemented as soon as possible describes an emergency change, which has its own separate process and expedited authorization path.
Concept tested. ITIL change proposal purpose and authorization scope
Reference. https://www.axelos.com/resource-hub/glossary
Topics
#change management#change proposal#RFC#cost and risk justification
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