ITIL-FOUNDATION · Question #499
What is the pre-authorized change known as?
The correct answer is C. A standard change. A standard change in ITIL is a pre-authorized, low-risk change that follows an established procedure and does not require individual authorization each time it is performed.
Question
What is the pre-authorized change known as?
Options
- AA normal change
- BA retrospective change
- CA standard change
- DAn ordinary change
How the community answered
(44 responses)- A2% (1)
- C95% (42)
- D2% (1)
Why each option
A standard change in ITIL is a pre-authorized, low-risk change that follows an established procedure and does not require individual authorization each time it is performed.
A normal change requires individual assessment, review, and authorization through the change management process each time it is requested, making it distinctly not pre-authorized.
A retrospective change is one that was implemented without prior authorization and is submitted for approval after the fact, the opposite of a pre-authorized change.
A standard change is defined in ITIL as a pre-authorized change that is low risk, relatively common, and follows a documented procedure or work instruction. Because standard changes carry pre-approval, they bypass the normal change authority decision for each occurrence. Routine maintenance tasks and well-understood repeatable changes are typical examples.
'Ordinary change' is not a recognized ITIL change type and does not appear in ITIL terminology or process definitions.
Concept tested: ITIL standard change pre-authorization definition
Source: https://www.axelos.com/resource-hub/glossary
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