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ITIL-FOUNDATION · Question #501
ITIL-FOUNDATION Question #501: Real Exam Question with Answer & Explanation
The correct answer is A: An event. In ITIL, an event is defined as any change of state that has significance for the management of a configuration item (CI) or IT service.
Question
What is a change of state that has significance for the management of a configuration item (CI) called?
Options
- AAn event
- BA baseline
- CA change to a service level agreement
- DA request for change (RFC)
Explanation
In ITIL, an event is defined as any change of state that has significance for the management of a configuration item (CI) or IT service.
Common mistakes.
- B. A baseline is a snapshot of a CI's configuration at a specific point in time used as a reference for future comparison, not a description of a change of state.
- C. A change to a service level agreement refers specifically to a modification of a formal contractual agreement between a provider and customer, not a general CI state transition.
- D. A request for change (RFC) is a formal proposal submitted to change management requesting that a change be made, not a record of a CI's actual change of state.
Concept tested. ITIL event definition for configuration item management
Reference. https://www.axelos.com/resource-hub/glossary
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