nerdexam
PeopleCert

ITIL-FOUNDATION · Question #502

Which is responsible for the production of the service design package (SDP)?

The correct answer is D. Service design. The service design package (SDP) is a primary deliverable of the service design lifecycle stage, which is accountable for producing comprehensive documentation covering all aspects of a new or changed IT service.

Know the purpose of the ITIL practices

Question

Which is responsible for the production of the service design package (SDP)?

Options

  • AService portfolio management
  • BService catalogue management
  • CDesign coordination
  • DService design

How the community answered

(52 responses)
  • A
    2% (1)
  • B
    8% (4)
  • C
    2% (1)
  • D
    88% (46)

Why each option

The service design package (SDP) is a primary deliverable of the service design lifecycle stage, which is accountable for producing comprehensive documentation covering all aspects of a new or changed IT service.

AService portfolio management

Service portfolio management is responsible for evaluating and governing which services are offered across the service portfolio, not for producing design documentation for individual services.

BService catalogue management

Service catalogue management maintains the service catalogue of live and available services, which contains operational information rather than design specifications for new services.

CDesign coordination

Design coordination orchestrates and coordinates all service design activities and ensures the SDP is completed, but the overall responsibility for producing the SDP belongs to the service design stage as a whole.

DService designCorrect

Service design as a lifecycle stage is responsible for producing the service design package, which documents requirements, design decisions, resource plans, and transition plans for a new or changed IT service. The SDP is the main output passed from service design to service transition to guide implementation. Accountability for the SDP sits with the service design stage, not any single process within it.

Concept tested: ITIL service design package production and ownership

Source: https://www.axelos.com/resource-hub/glossary

Topics

#service design package#SDP#design coordination#service design

Community Discussion

No community discussion yet for this question.

Full ITIL-FOUNDATION Practice