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ITIL-FOUNDATION · Question #494
ITIL-FOUNDATION Question #494: Real Exam Question with Answer & Explanation
The correct answer is C: Business continuity strategy. IT Service Continuity Management exists primarily to support and align with the overall business continuity strategy, ensuring IT recovery capabilities match business recovery objectives.
Question
What should the IT service continuity process primarily support?
Options
- ACritical IT processes
- BAll the services in the service portfolio
- CBusiness continuity strategy
- DMission critical services at peak business periods
Explanation
IT Service Continuity Management exists primarily to support and align with the overall business continuity strategy, ensuring IT recovery capabilities match business recovery objectives.
Common mistakes.
- A. ITSCM does not limit its scope to only critical IT processes - it must support all services required to fulfill the business continuity strategy's recovery objectives, which may extend beyond a narrow set of critical processes.
- B. ITSCM does not cover every service in the service portfolio - it focuses only on those services needed to satisfy business continuity recovery targets, not every catalogued service.
- D. While mission-critical services during peak periods are operationally important, ITSCM's primary driver is alignment with the broader business continuity strategy, which encompasses scenarios beyond peak operating periods.
Concept tested. ITIL IT Service Continuity Management primary purpose
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