What should the IT service continuity process primarily support?

ITSCM does not limit its scope to only critical IT processes - it must support all services required to fulfill the business continuity strategy's recovery objectives, which may extend beyond a narrow set of critical processes.

ITSCM does not cover every service in the service portfolio - it focuses only on those services needed to satisfy business continuity recovery targets, not every catalogued service.

ITSCM is designed to support the business continuity strategy by ensuring that IT services can be recovered within agreed timescales following a disaster or major disruption. The business continuity strategy defines recovery objectives and priorities, and ITSCM must align IT recovery plans directly to those requirements. Without this alignment, IT recovery efforts may fail to meet the actual needs of the business during a continuity event.

While mission-critical services during peak periods are operationally important, ITSCM's primary driver is alignment with the broader business continuity strategy, which encompasses scenarios beyond peak operating periods.