ITIL-FOUNDATION · Question #482
Which is one of the five aspects of service design?
The correct answer is A. Management information systems and tools. ITIL Service Design defines five aspects that must be considered when designing a service, one of which is management information systems and tools such as the service portfolio.
Question
Which is one of the five aspects of service design?
Options
- AManagement information systems and tools
- BRisk analysis and management approach
- CManagement policy for business case creation
- DCorporate governance and policy
How the community answered
(40 responses)- A93% (37)
- C3% (1)
- D5% (2)
Why each option
ITIL Service Design defines five aspects that must be considered when designing a service, one of which is management information systems and tools such as the service portfolio.
ITIL lists 'management information systems and tools' as one of the five aspects of service design, covering systems like the service portfolio and service catalog that are required to manage services throughout their lifecycle. The other four aspects are service solutions, technology architectures, processes, and measurement methods and metrics.
Risk analysis and management approach is an element of service design considerations but is not listed as one of the five formal aspects of service design in ITIL.
Business case creation policy is not one of the five defined aspects of service design in ITIL.
Corporate governance and policy is an organizational concern but is not enumerated as one of the five aspects of service design in ITIL.
Concept tested: ITIL five aspects of service design
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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