Which tool helps with defining accountability and responsibility within processes?

The correct answer is C. A RACI model. https://advisera.com/20000academy/blog/2016/01/12/itil-iso-20000-raci-matrix-how-to-use-it-to- clarify-responsibilities/

Understand the key concepts of service management

Question

Options

AA CSI register
BA project charter
CA RACI model
DA communications plan

How the community answered

(36 responses)

B
3% (1)
C
92% (33)
D
6% (2)

Explanation

https://advisera.com/20000academy/blog/2016/01/12/itil-iso-20000-raci-matrix-how-to-use-it-to- clarify-responsibilities/

Topics

#RACI model#accountability#responsibility#process governance

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