ITIL-FOUNDATION · Question #454
Which one of the following answers shows two of the activities relating to tools that will take place during the transition stage of the service lifecycle?
The correct answer is A. Testing the tool and training process managers on using the process D. Development or purchase of tools and deployment of the process. During Service Transition, the relevant tool activities are testing the tool and training users on it - not acquiring or purchasing tools, which belongs to Service Design.
Question
Which one of the following answers shows two of the activities relating to tools that will take place during the transition stage of the service lifecycle?
Options
- ATesting the tool and training process managers on using the process
- BDevelopment or purchase of tools and deployment of the tools
- CTraining tool administrators how to manage tools and monitoring tool performance in operational
- DDevelopment or purchase of tools and deployment of the process
How the community answered
(39 responses)- A77% (30)
- B10% (4)
- C13% (5)
Why each option
During Service Transition, the relevant tool activities are testing the tool and training users on it - not acquiring or purchasing tools, which belongs to Service Design.
Testing the tool and training process managers on how to use it are both activities scoped to the Service Transition stage, where tools are validated against requirements and staff are prepared before the service goes live.
Development or purchase of tools is a Service Design activity, not a Service Transition activity, so this option incorrectly mixes stages.
Monitoring tool performance in an operational context belongs to Service Operation, not Service Transition, making this an incorrect pairing.
Concept tested: ITIL tool activities across service lifecycle stages
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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