PeopleCert
ITIL-FOUNDATION · Question #453
What BEST defines roles and responsibilities in relation to process and activities?
The correct answer is D. RACI matrix. ssex%20-%20RACI%20approach%207Sep10.pdf (page 9)
Understand the key concepts of service management
Question
What BEST defines roles and responsibilities in relation to process and activities?
Options
- AHuman resource model
- BConfiguration baseline
- CService model
- DRACI matrix
How the community answered
(25 responses)- B4% (1)
- D96% (24)
Explanation
ssex%20-%20RACI%20approach%207Sep10.pdf (page 9)
Topics
#RACI matrix#roles and responsibilities#process activities
Community Discussion
No community discussion yet for this question.