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ITIL-FOUNDATION · Question #455
ITIL-FOUNDATION Question #455: Real Exam Question with Answer & Explanation
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Know the purpose of the ITIL practices
Question
Which three types of metric support Continual Service Improvement (CSI) activities?
Options
- ATechnology metrics, service desk metrics and Key Performance Indicator (KPI) metrics
- BProcess metrics, software metrics and financial metrics
- CTechnology metrics, process metrics and service metrics
- DService metrics, technology metrics and Key Performance Indicator (KPI) metrics
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Topics
#CSI metrics#technology metrics#process metrics#service metrics