ITIL-FOUNDATION · Question #45
What are the categories of event described in the ITIL service operation book?
The correct answer is C. Informational, warning, exception. ITIL Service Operation defines three categories of events based on their significance and required response. These categories help operations staff triage and act on events appropriately.
Question
What are the categories of event described in the ITIL service operation book?
Options
- AInformational, scheduled, normal
- BScheduled, unscheduled, emergency
- CInformational, warning, exception
- DWarning, reactive, proactive
How the community answered
(37 responses)- A3% (1)
- B3% (1)
- C95% (35)
Why each option
ITIL Service Operation defines three categories of events based on their significance and required response. These categories help operations staff triage and act on events appropriately.
ITIL does not define 'scheduled' or 'normal' as event categories - these terms describe change types, not event significance levels.
Scheduled, unscheduled, and emergency are categories of change in ITIL Change Management, not event categories in Service Operation.
ITIL Service Operation identifies three event categories - informational (normal operation, no action needed), warning (a threshold is being approached or unusual behavior detected), and exception (something has failed or is operating below acceptable thresholds). This classification drives how event management routes and prioritizes responses, ensuring the right teams act on the right events.
'Reactive' and 'proactive' describe management approaches or problem management activities, not event classification categories in ITIL Service Operation.
Concept tested: ITIL Service Operation event classification categories
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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