A process owner is responsible for which of the following? 1. Defining the process strategy 2. Assisting with process design 3. Improving the process 4. Performing all activities involved in a process

Excluding statement 1 is incorrect - defining the process strategy is a core accountability of the process owner, not a task delegated to others.

Statement 4 is incorrect - performing all activities in a process is the responsibility of process practitioners, not the process owner, whose role is oversight and accountability.

According to ITIL, the process owner is accountable for defining the process strategy (statement 1), assisting with and sponsoring process design (statement 2), and driving continual improvement of the process (statement 3). The process owner ensures the process is fit for purpose and achieves its objectives, which is a governance and oversight role rather than an operational execution role.

Including statement 4 is incorrect - a process owner is accountable for the process as a whole but does not personally execute every activity within it.