How does Problem Management work with Change Management?

Installing changes is the responsibility of Change Management and Release Management, not Problem Management.

Problem Management does not negotiate with Incident Management for changes; it raises RFCs directly to Change Management for formal authorization.

In ITIL, Problem Management is responsible for diagnosing root causes of incidents and proposing permanent solutions. When a permanent fix is determined, Problem Management raises an RFC to Change Management, which then governs the formal assessment, authorization, and controlled implementation of that fix. This separation ensures problem resolution does not bypass the change control process.

Problem Management does not work with end users to alter their personal IT configurations; it focuses on identifying and eliminating root causes of infrastructure-level or systemic problems.