ITIL-FOUNDATION · Question #433
Which of the following is NOT an aim of the Change Management process?
The correct answer is C. All budgets and expenditures are accounted for. Change Management aims to control, authorize, and optimize changes using standardized methods - tracking all budgets and expenditures belongs to Financial Management for IT Services, not Change Management.
Question
Which of the following is NOT an aim of the Change Management process?
Options
- AOverall business risk is optimized
- BStandardized methods and procedures are used for efficient and prompt handling of all Changes
- CAll budgets and expenditures are accounted for
- DAll changes to Service Assets and Configuration Items (CIs) are recorded in the Configuration
How the community answered
(36 responses)- A3% (1)
- B8% (3)
- C75% (27)
- D14% (5)
Why each option
Change Management aims to control, authorize, and optimize changes using standardized methods - tracking all budgets and expenditures belongs to Financial Management for IT Services, not Change Management.
Optimizing overall business risk is a primary and explicitly stated aim of Change Management in the ITIL framework.
Using standardized methods and procedures for the efficient and prompt handling of all changes is a core defined aim of Change Management.
Accounting for all budgets and expenditures is explicitly the responsibility of the Financial Management for IT Services process in ITIL, which handles budgeting, accounting, and charging. Change Management is scoped to authorizing changes, minimizing disruption, recording changes in the CMS, and optimizing risk - financial oversight of all organizational expenditures falls entirely outside its defined purpose and aims.
Recording all changes to Service Assets and Configuration Items in the Configuration Management System is a formally defined aim of the Change Management process.
Concept tested: ITIL Change Management process aims and boundaries
Topics
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