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ITIL-FOUNDATION · Question #433

Which of the following is NOT an aim of the Change Management process?

The correct answer is C. All budgets and expenditures are accounted for. Change Management aims to control, authorize, and optimize changes using standardized methods - tracking all budgets and expenditures belongs to Financial Management for IT Services, not Change Management.

Know the purpose of the ITIL practices

Question

Which of the following is NOT an aim of the Change Management process?

Options

  • AOverall business risk is optimized
  • BStandardized methods and procedures are used for efficient and prompt handling of all Changes
  • CAll budgets and expenditures are accounted for
  • DAll changes to Service Assets and Configuration Items (CIs) are recorded in the Configuration

How the community answered

(36 responses)
  • A
    3% (1)
  • B
    8% (3)
  • C
    75% (27)
  • D
    14% (5)

Why each option

Change Management aims to control, authorize, and optimize changes using standardized methods - tracking all budgets and expenditures belongs to Financial Management for IT Services, not Change Management.

AOverall business risk is optimized

Optimizing overall business risk is a primary and explicitly stated aim of Change Management in the ITIL framework.

BStandardized methods and procedures are used for efficient and prompt handling of all Changes

Using standardized methods and procedures for the efficient and prompt handling of all changes is a core defined aim of Change Management.

CAll budgets and expenditures are accounted forCorrect

Accounting for all budgets and expenditures is explicitly the responsibility of the Financial Management for IT Services process in ITIL, which handles budgeting, accounting, and charging. Change Management is scoped to authorizing changes, minimizing disruption, recording changes in the CMS, and optimizing risk - financial oversight of all organizational expenditures falls entirely outside its defined purpose and aims.

DAll changes to Service Assets and Configuration Items (CIs) are recorded in the Configuration

Recording all changes to Service Assets and Configuration Items in the Configuration Management System is a formally defined aim of the Change Management process.

Concept tested: ITIL Change Management process aims and boundaries

Topics

#change management objectives#service assets#configuration items#change process aims

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