ITIL-FOUNDATION · Question #431
Which process is responsible for frequently occurring changes where risk and cost are low?
The correct answer is B. Request Fulfillment. In ITIL, Request Fulfillment manages service requests that are typically frequent, pre-approved, low-risk, and low-cost, distinguishing them from formal change or incident processes.
Question
Which process is responsible for frequently occurring changes where risk and cost are low?
Options
- AIncident Management
- BRequest Fulfillment
- CRelease and Deployment Management
- DAccess management
How the community answered
(54 responses)- A2% (1)
- B93% (50)
- C4% (2)
- D2% (1)
Why each option
In ITIL, Request Fulfillment manages service requests that are typically frequent, pre-approved, low-risk, and low-cost, distinguishing them from formal change or incident processes.
Incident Management is responsible for restoring normal service operation after unplanned interruptions, not for managing routine low-risk changes.
Request Fulfillment is the ITIL process specifically designed to handle service requests that are frequently occurring, low-risk, and low-cost - such as standard pre-approved changes, requests for information, and access requests. ITIL defines these requests as routine activities that follow a pre-defined fulfillment procedure, avoiding the overhead of full Change Management authorization for every minor request.
Release and Deployment Management controls the build, test, and deployment of releases into live environments, not the handling of frequent low-risk service requests.
Access Management grants or revokes user rights to use services, which is a distinct function unrelated to managing frequently occurring low-risk changes.
Concept tested: ITIL Request Fulfillment for frequent low-risk service requests
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