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ITIL-FOUNDATION · Question #43
ITIL-FOUNDATION Question #43: Real Exam Question with Answer & Explanation
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Know the purpose of the ITIL practices
Question
Where would you expect incident resolution targets to be documented?
Options
- AA service level agreement (SLA)
- BA request for change (RFC)
- CThe service portfolio
- DA service description
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Topics
#SLA#incident management#service level agreement#resolution targets