PeopleCert
ITIL-FOUNDATION · Question #42
ITIL-FOUNDATION Question #42: Real Exam Question with Answer & Explanation
The correct answer is C: The design of market spaces. ITIL defines five specific aspects of service design, and 'design of market spaces' is not among them - that concept belongs to service strategy.
Question
Which of the following is NOT one of the five individual aspects of service design?
Options
- AThe design of the service portfolio, including the service catalogue
- BThe design of new or changed services
- CThe design of market spaces
- DThe design of the technology architectures
Explanation
ITIL defines five specific aspects of service design, and 'design of market spaces' is not among them - that concept belongs to service strategy.
Common mistakes.
- A. The design of the service portfolio, including the service catalogue, is explicitly one of the five aspects of service design in ITIL.
- B. The design of new or changed services is the first and most central of the five aspects of service design.
- D. The design of technology architectures is one of the five aspects, ensuring that infrastructure supports service delivery requirements.
Concept tested. Five aspects of ITIL Service Design
Reference. https://www.axelos.com/certifications/itil-service-management/itil-foundation
Community Discussion
No community discussion yet for this question.