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ITIL-FOUNDATION · Question #42

Which of the following is NOT one of the five individual aspects of service design?

The correct answer is C. The design of market spaces. ITIL defines five specific aspects of service design, and 'design of market spaces' is not among them - that concept belongs to service strategy.

Understand the key concepts of service management

Question

Which of the following is NOT one of the five individual aspects of service design?

Options

  • AThe design of the service portfolio, including the service catalogue
  • BThe design of new or changed services
  • CThe design of market spaces
  • DThe design of the technology architectures

How the community answered

(20 responses)
  • A
    10% (2)
  • C
    85% (17)
  • D
    5% (1)

Why each option

ITIL defines five specific aspects of service design, and 'design of market spaces' is not among them - that concept belongs to service strategy.

AThe design of the service portfolio, including the service catalogue

The design of the service portfolio, including the service catalogue, is explicitly one of the five aspects of service design in ITIL.

BThe design of new or changed services

The design of new or changed services is the first and most central of the five aspects of service design.

CThe design of market spacesCorrect

The design of market spaces is a service strategy concept, not one of the five aspects of service design. The five aspects are: new or changed services, the service portfolio, technology architectures, processes, and measurement systems and metrics.

DThe design of the technology architectures

The design of technology architectures is one of the five aspects, ensuring that infrastructure supports service delivery requirements.

Concept tested: Five aspects of ITIL Service Design

Source: https://www.axelos.com/certifications/itil-service-management/itil-foundation

Topics

#service design aspects#service portfolio#service catalogue#technology architecture

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