ITIL-FOUNDATION · Question #42
Which of the following is NOT one of the five individual aspects of service design?
The correct answer is C. The design of market spaces. ITIL defines five specific aspects of service design, and 'design of market spaces' is not among them - that concept belongs to service strategy.
Question
Which of the following is NOT one of the five individual aspects of service design?
Options
- AThe design of the service portfolio, including the service catalogue
- BThe design of new or changed services
- CThe design of market spaces
- DThe design of the technology architectures
How the community answered
(20 responses)- A10% (2)
- C85% (17)
- D5% (1)
Why each option
ITIL defines five specific aspects of service design, and 'design of market spaces' is not among them - that concept belongs to service strategy.
The design of the service portfolio, including the service catalogue, is explicitly one of the five aspects of service design in ITIL.
The design of new or changed services is the first and most central of the five aspects of service design.
The design of market spaces is a service strategy concept, not one of the five aspects of service design. The five aspects are: new or changed services, the service portfolio, technology architectures, processes, and measurement systems and metrics.
The design of technology architectures is one of the five aspects, ensuring that infrastructure supports service delivery requirements.
Concept tested: Five aspects of ITIL Service Design
Source: https://www.axelos.com/certifications/itil-service-management/itil-foundation
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