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ITIL-FOUNDATION · Question #412

Which of the following sentences BEST describes a Standard Change?

The correct answer is B. A pre-authorized change that has an accepted and established procedure. A Standard Change in ITIL Change Management is a pre-authorized, low-risk change that follows a fully documented and accepted procedure, requiring no individual Change Advisory Board review.

Know the purpose of the ITIL practices

Question

Which of the following sentences BEST describes a Standard Change?

Options

  • AA change to the service provider's established policies and guidelines
  • BA pre-authorized change that has an accepted and established procedure
  • CA change that is made as the result of an audit
  • DA change that correctly follows the required change process

How the community answered

(27 responses)
  • A
    4% (1)
  • B
    89% (24)
  • D
    7% (2)

Why each option

A Standard Change in ITIL Change Management is a pre-authorized, low-risk change that follows a fully documented and accepted procedure, requiring no individual Change Advisory Board review.

AA change to the service provider's established policies and guidelines

Modifying established policies and guidelines is an administrative or governance activity and is not a category of change defined within the ITIL Change Management process.

BA pre-authorized change that has an accepted and established procedureCorrect

ITIL defines a Standard Change as one where the approach is pre-authorized because it is well understood, documented, and proven to carry an acceptable and understood risk. Because the procedure is established and accepted in advance, each instance can be implemented without going through full change authorization, reducing governance overhead while maintaining control.

CA change that is made as the result of an audit

A change initiated as a result of an audit can be any type of change - its origin in an audit does not define it as a Standard Change, which is classified by its pre-authorization and established procedure.

DA change that correctly follows the required change process

Correctly following the change process describes general compliance with Change Management procedures and applies to all change types, not specifically to the pre-authorized, low-risk nature of a Standard Change.

Concept tested: ITIL Standard Change definition and pre-authorization

Source: https://www.axelos.com/resource-hub/glossary/itil-glossary

Topics

#change management#standard change#pre-authorized change#change types

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