nerdexam
PeopleCert

ITIL-FOUNDATION · Question #411

A plan for managing the end of a supplier contract should be created when?

The correct answer is A. The contract is being negotiated. ITIL Supplier Management best practice requires that an exit or end-of-contract plan be created proactively during contract negotiation, not reactively when termination is imminent.

Know the purpose of the ITIL practices

Question

A plan for managing the end of a supplier contract should be created when?

Options

  • AThe contract is being negotiated
  • BThe contract is about to be ended
  • CThe Supplier Manager decides that there is a risk the contract might need to end soon
  • DThe contract has been agreed

How the community answered

(44 responses)
  • A
    70% (31)
  • B
    16% (7)
  • C
    9% (4)
  • D
    5% (2)

Why each option

ITIL Supplier Management best practice requires that an exit or end-of-contract plan be created proactively during contract negotiation, not reactively when termination is imminent.

AThe contract is being negotiatedCorrect

Creating an end-of-contract plan during negotiation allows exit procedures, transition responsibilities, and contingency arrangements to be formally built into the contractual agreement. This proactive approach, prescribed by ITIL Supplier Management, ensures both parties understand their obligations and that service continuity is protected long before termination becomes necessary.

BThe contract is about to be ended

Waiting until the contract is about to end is reactive and leaves insufficient time to plan an orderly transition or arrange alternative suppliers without service disruption.

CThe Supplier Manager decides that there is a risk the contract might need to end soon

Relying on the Supplier Manager's personal risk assessment introduces a subjective and potentially late trigger rather than embedding exit planning as a standard contractual governance activity.

DThe contract has been agreed

Creating the plan after the contract is already agreed misses the window to make exit procedures a binding contractual obligation enforceable on the supplier.

Concept tested: ITIL Supplier Management contract exit planning

Source: https://www.axelos.com/resource-hub/glossary/itil-glossary

Topics

#supplier management#contract management#service design#exit planning

Community Discussion

No community discussion yet for this question.

Full ITIL-FOUNDATION Practice