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ITIL-FOUNDATION · Question #393

Which core publication will you find detailed descriptions of service catalog management, information security and support management?

The correct answer is B. Service design. ITIL Service Design is the core publication that provides detailed descriptions of Service Catalog Management, Information Security Management, and related design-phase processes.

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Question

Which core publication will you find detailed descriptions of service catalog management, information security and support management?

Options

  • AService strategy
  • BService design
  • CService transition
  • DService operation

How the community answered

(37 responses)
  • A
    5% (2)
  • B
    92% (34)
  • C
    3% (1)

Why each option

ITIL Service Design is the core publication that provides detailed descriptions of Service Catalog Management, Information Security Management, and related design-phase processes.

AService strategy

Service Strategy focuses on strategic direction, financial management, and the service portfolio - not the detailed design and security processes listed.

BService designCorrect

Service Design is the ITIL lifecycle stage dedicated to designing new or changed services and their supporting processes before they are transitioned into the live environment. It contains detailed process descriptions for Service Catalog Management, Information Security Management, Availability Management, Capacity Management, and IT Service Continuity Management, among others. These processes belong in Service Design because they define how services are structured, governed, and secured at the design stage.

CService transition

Service Transition covers change management, release and deployment management, and knowledge management for moving services into production, not catalog or security design processes.

DService operation

Service Operation covers day-to-day processes such as incident, problem, event, and access management - not the design-time processes listed.

Concept tested: ITIL Service Design core publication process scope

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#Service Design#service catalog management#information security management#ITIL publications

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