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ITIL-FOUNDATION · Question #394

Which of the following would commonly be in a contract underpinning an IT service? (1) Marketing information (2) Contract description and scope (3) Responsibilities and dependencies

The correct answer is C. 2 and 3 only. An IT underpinning contract must include the contract description and scope as well as responsibilities and dependencies - marketing information is a promotional element with no place in a formal service agreement.

Understand the key concepts of service management

Question

Which of the following would commonly be in a contract underpinning an IT service? (1) Marketing information (2) Contract description and scope (3) Responsibilities and dependencies

Options

  • A1 and 2 only
  • B1 and 3 only
  • C2 and 3 only
  • DNone of the above

How the community answered

(27 responses)
  • A
    4% (1)
  • C
    93% (25)
  • D
    4% (1)

Why each option

An IT underpinning contract must include the contract description and scope as well as responsibilities and dependencies - marketing information is a promotional element with no place in a formal service agreement.

A1 and 2 only

Marketing information (item 1) is not a standard element of an IT service contract, so any option including it is incorrect.

B1 and 3 only

Marketing information (item 1) has no contractual function, making this combination incorrect regardless of item 3.

C2 and 3 onlyCorrect

Underpinning contracts formally define the scope of services covered and the mutual responsibilities and dependencies of each party involved. These elements are legally and operationally essential to a contract, whereas marketing information serves a sales function and is never a contractual component.

DNone of the above

Both items 2 and 3 are recognized components of an underpinning contract, so 'None of the above' is factually wrong.

Concept tested: Standard components of an IT underpinning contract

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#underpinning contract#contract components#supplier management#OLA

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