ITIL-FOUNDATION · Question #394
Which of the following would commonly be in a contract underpinning an IT service? (1) Marketing information (2) Contract description and scope (3) Responsibilities and dependencies
The correct answer is C. 2 and 3 only. An IT underpinning contract must include the contract description and scope as well as responsibilities and dependencies - marketing information is a promotional element with no place in a formal service agreement.
Question
Which of the following would commonly be in a contract underpinning an IT service? (1) Marketing information (2) Contract description and scope (3) Responsibilities and dependencies
Options
- A1 and 2 only
- B1 and 3 only
- C2 and 3 only
- DNone of the above
How the community answered
(27 responses)- A4% (1)
- C93% (25)
- D4% (1)
Why each option
An IT underpinning contract must include the contract description and scope as well as responsibilities and dependencies - marketing information is a promotional element with no place in a formal service agreement.
Marketing information (item 1) is not a standard element of an IT service contract, so any option including it is incorrect.
Marketing information (item 1) has no contractual function, making this combination incorrect regardless of item 3.
Underpinning contracts formally define the scope of services covered and the mutual responsibilities and dependencies of each party involved. These elements are legally and operationally essential to a contract, whereas marketing information serves a sales function and is never a contractual component.
Both items 2 and 3 are recognized components of an underpinning contract, so 'None of the above' is factually wrong.
Concept tested: Standard components of an IT underpinning contract
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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