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ITIL-FOUNDATION · Question #392
ITIL-FOUNDATION Question #392: Real Exam Question with Answer & Explanation
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Understand the key concepts of service management
Question
Which of the following questions does the guidance in service strategy help to answer? (1) What services should we offer and to whom? (2) How do we differentiate ourselves from competing alternatives? (3) How do we create value for our customers?
Options
- A1 only
- B2 only
- C3onfy
- DAll of the above
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Topics
#Service Strategy#value creation#service differentiation#customer targeting