Which one of the following can help determine the level of impact of a problem?

The Definitive Media Library (DML) is a secure store for authorized software master copies and license documentation, providing no data about infrastructure relationships or failure impact.

The CMS maintains a comprehensive record of all configuration items (CIs) and the relationships between them, allowing problem managers to trace which services, systems, and components would be affected by a given failure. By following CI dependency chains within the CMS, analysts can quantify the breadth and severity of the impact across the IT environment. This relationship mapping is the primary mechanism for performing accurate impact assessments during problem management.

A Statement of Requirements (SOR) is a procurement or project document that defines what a solution must deliver and is unrelated to analyzing the impact of existing problems.

Standard Operating Procedures (SOP) document routine operational steps and do not contain configuration relationship data needed to assess the impact of an incident or problem.