ITIL-FOUNDATION Question #37: Real Exam Question with Answer & Explanation

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Know the purpose of the ITIL practices

Question

Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?

Options

AImplementing service and process improvements
BReviewing measurements and metrics
CCreating a baseline
DDefining measurable targets

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Topics

#continual service improvement#CSI approach#measurable targets#improvement goals

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