Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?

Implementing service and process improvements corresponds to the 'How do we get there?' step, which follows after targets have already been defined.

Reviewing measurements and metrics belongs to the 'Did we get there?' step, which evaluates whether improvements have achieved the previously set targets.

Creating a baseline is the activity of the 'Where are we now?' step, which establishes the current state before targets are set.

In the CSI approach, 'Where do we want to be?' specifically requires defining measurable targets that translate the vision into concrete, achievable improvement objectives. These targets provide a clear benchmark against which the success of improvement initiatives can be evaluated. Without measurable targets established at this step, there is no defined destination to guide subsequent improvement activities.