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ITIL-FOUNDATION · Question #36

Which of the following statements BEST describes the aims of release and deployment management?

The correct answer is A. To build, test and deliver the capability to provide the services specified by service design. The primary aim of Release and Deployment Management is to build, test, and deliver capabilities that provide the services defined during service design. The other options describe narrower activities or belong to different processes.

Know the purpose of the ITIL practices

Question

Which of the following statements BEST describes the aims of release and deployment management?

Options

  • ATo build, test and deliver the capability to provide the services specified by service design
  • BTo ensure that each release package specified by service design consists of a set of related assets
  • CTo ensure that all changes can be tracked, tested and verified if appropriate
  • DTo record and manage deviations, risks and issues related to the new or changed service

How the community answered

(33 responses)
  • A
    94% (31)
  • B
    3% (1)
  • D
    3% (1)

Why each option

The primary aim of Release and Deployment Management is to build, test, and deliver capabilities that provide the services defined during service design. The other options describe narrower activities or belong to different processes.

ATo build, test and deliver the capability to provide the services specified by service designCorrect

Release and Deployment Management aims to build, test, and deliver the capability to provide the services specified by service design into the live environment. This encompasses the full end-to-end process of taking a designed service through physical build, rigorous testing, and controlled deployment so that the operational environment can support it effectively.

BTo ensure that each release package specified by service design consists of a set of related assets

Ensuring a release package consists of related assets is a component activity within release management, not the overarching aim of the entire process.

CTo ensure that all changes can be tracked, tested and verified if appropriate

Ensuring all changes can be tracked, tested, and verified is the aim of Change Management, which governs authorization and control of changes, not Release and Deployment Management.

DTo record and manage deviations, risks and issues related to the new or changed service

Recording and managing deviations, risks, and issues related to new or changed services is an activity associated with Transition Planning and Support, not the primary aim of Release and Deployment Management.

Concept tested: Release and Deployment Management primary aims

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#release management#deployment management#service capability#objectives

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