ITIL-FOUNDATION · Question #35
Which one of the following is an objective of service catalogue management?
The correct answer is C. Ensuring that the service catalogue is made available to those approved to access it. A core objective of Service Catalogue Management is to ensure that the service catalogue is accurate, maintained, and accessible to authorized users. The other options describe responsibilities belonging to different ITIL processes.
Question
Which one of the following is an objective of service catalogue management?
Options
- ANegotiating and agreeing service level agreement
- BNegotiating and agreeing operational level agreements
- CEnsuring that the service catalogue is made available to those approved to access it
- DOnly ensuring that adequate technical resources are available
How the community answered
(13 responses)- C92% (12)
- D8% (1)
Why each option
A core objective of Service Catalogue Management is to ensure that the service catalogue is accurate, maintained, and accessible to authorized users. The other options describe responsibilities belonging to different ITIL processes.
Negotiating and agreeing Service Level Agreements (SLAs) is the responsibility of Service Level Management, not Service Catalogue Management.
Negotiating and agreeing Operational Level Agreements (OLAs) is also a responsibility of Service Level Management, not Service Catalogue Management.
Ensuring the service catalogue is made available to those who are approved to access it is a defined objective of Service Catalogue Management. This process is responsible for producing and maintaining the service catalogue and ensuring it is accessible to the appropriate stakeholders, giving them accurate information about all live and available services.
Ensuring adequate technical resources are available is a responsibility of Capacity Management; Service Catalogue Management has a broader scope covering all services, not just technical resources.
Concept tested: Service Catalogue Management objectives
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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