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ITIL-FOUNDATION · Question #364
ITIL-FOUNDATION Question #364: Real Exam Question with Answer & Explanation
The correct answer is C: Configuration Model. The Configuration Model provides a structured view of the relationships between services, assets, and infrastructure components managed within the Configuration Management System.
Question
Which model delivers a view of the services, assets and infrastructure?
Options
- AIncident Model
- BProblem Model
- CConfiguration Model
- DChange Model
Explanation
The Configuration Model provides a structured view of the relationships between services, assets, and infrastructure components managed within the Configuration Management System.
Common mistakes.
- A. The Incident Model defines predefined steps for handling specific categories of incidents, not a view of services or infrastructure.
- B. The Problem Model provides a structured approach for investigating and resolving problems, focusing on root-cause analysis rather than asset or infrastructure relationships.
- D. The Change Model outlines the steps and approvals required to process a specific type of change, not a representation of services or infrastructure topology.
Concept tested. ITIL Configuration Model and CMS purpose
Reference. https://www.axelos.com/certifications/itil-service-management/itil-foundation
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