Which model delivers a view of the services, assets and infrastructure?

The Incident Model defines predefined steps for handling specific categories of incidents, not a view of services or infrastructure.

The Problem Model provides a structured approach for investigating and resolving problems, focusing on root-cause analysis rather than asset or infrastructure relationships.

The Configuration Model is a representation of all Configuration Items and their relationships, giving stakeholders a complete picture of services, the assets that underpin them, and the infrastructure they depend on. It is central to ITIL Service Transition's Configuration Management process and supports impact analysis, planning, and change assessment.

The Change Model outlines the steps and approvals required to process a specific type of change, not a representation of services or infrastructure topology.