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ITIL-FOUNDATION · Question #363

Which is the BEST definition of a Configuration Item (CI)?

The correct answer is C. An asset, service component or other item that is, or will be, under the control of Configuration. A Configuration Item (CI) is any asset, service component, or other item that is under - or will be under - the control of Configuration Management, making option C the authoritative ITIL definition.

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Question

Which is the BEST definition of a Configuration Item (CI)?

Options

  • AAn item of hardware or software registered in the asset database
  • BA collection of information used to describe a hardware or software item
  • CAn asset, service component or other item that is, or will be, under the control of Configuration
  • DInformation recorded by the Service Desk when an Incident is reported

How the community answered

(56 responses)
  • A
    4% (2)
  • B
    2% (1)
  • C
    95% (53)

Why each option

A Configuration Item (CI) is any asset, service component, or other item that is under - or will be under - the control of Configuration Management, making option C the authoritative ITIL definition.

AAn item of hardware or software registered in the asset database

This is too narrow because CIs are not limited to hardware or software, and registration in an asset database is a property of an asset, not the defining characteristic of a CI.

BA collection of information used to describe a hardware or software item

This describes a CI record or CI attribute set, not the CI itself; the collection of information describes a CI but is not what a CI is.

CAn asset, service component or other item that is, or will be, under the control of ConfigurationCorrect

The ITIL definition of a CI is intentionally broad: it covers any component that needs to be managed to deliver an IT service, including hardware, software, documentation, and people. The phrase 'is, or will be, under the control of Configuration Management' is taken directly from the ITIL glossary and captures both current and planned CIs.

DInformation recorded by the Service Desk when an Incident is reported

Information recorded by the Service Desk describes an Incident Record, which is a separate ITIL artifact unrelated to Configuration Management.

Concept tested: ITIL Configuration Item definition

Source: https://www.axelos.com/resource-hub/glossary/itil-glossary

Topics

#Configuration Item#configuration management#asset management#CI definition

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