ITIL-FOUNDATION · Question #341
What is the Service Pipeline?
The correct answer is A. All services that are at a conceptual or development stage. The Service Pipeline is the portion of the Service Portfolio that contains all services still at a conceptual or development stage and not yet available to customers.
Question
What is the Service Pipeline?
Options
- AAll services that are at a conceptual or development stage
- BAll services except those that have been retired
- CAll services that are contained within the Service Level Agreement (SLA)
- DAll complex multi-user services
How the community answered
(66 responses)- A86% (57)
- B2% (1)
- C5% (3)
- D8% (5)
Why each option
The Service Pipeline is the portion of the Service Portfolio that contains all services still at a conceptual or development stage and not yet available to customers.
The Service Pipeline represents future potential within the Service Portfolio - services being evaluated, designed, or built but not yet live. These services have not been released to customers and reflect the organization's planned investments and commitments under active development.
That description corresponds to the Service Catalogue, which lists all currently active and available services, excluding only those that have been retired.
The SLA defines agreed service levels for existing live services; it is not a classification mechanism that determines which stage of the pipeline a service belongs to.
The Service Pipeline is defined by the development or conceptual stage of a service, not by its architectural complexity or the number of users it supports.
Concept tested: ITIL Service Portfolio Service Pipeline definition and scope
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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