Which process is responsible for controlling, recording and reporting on versions, attributes and relationships relating to components of the IT infrastructure?

Service Level Management is responsible for negotiating, agreeing, and monitoring service level targets with customers, not for tracking infrastructure component attributes.

Change Management governs the lifecycle of changes to the IT environment but does not maintain records of configuration item versions or relationships.

Incident Management focuses on restoring normal service operation following disruptions and does not control or record infrastructure configuration data.

SACM maintains the Configuration Management Database (CMDB), which stores detailed records of all Configuration Items (CIs) including their versions, attributes, and inter-relationships. This process provides accurate, current information about the IT infrastructure that supports decision-making across change, incident, and problem management.