ITIL-FOUNDATION Question #314: Real Exam Question with Answer & Explanation

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Question

Which of the following should be available to the Service Desk? (1) Known Error Data (2) Change Schedules (3) Service Knowledge Management System (4) The output from monitoring tools

Options

A1,2 and 3 only
B1,2 and4 only
C2,3 and 4 only
DAll of the above

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Topics

#service desk#known error database#change schedule#SKMS

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