ITIL-FOUNDATION · Question #313
What is the objective of Access Management?
The correct answer is D. To manage the right to use a service or group of services. ITIL Access Management's objective is to grant authorized users the right to use a service while preventing access by unauthorized users.
Question
What is the objective of Access Management?
Options
- ATo provide security staff for Data Centers and other buildings
- BTo manage access to computer rooms and other secure locations
- CTo manage access to the Service Desk
- DTo manage the right to use a service or group of services
How the community answered
(40 responses)- A3% (1)
- B5% (2)
- C3% (1)
- D90% (36)
Why each option
ITIL Access Management's objective is to grant authorized users the right to use a service while preventing access by unauthorized users.
Providing physical security staff for data centers is a physical security or facilities management function, not the role of ITIL Access Management.
Managing physical access to computer rooms and secure locations is a physical security concern handled by facilities or building management, not ITIL Access Management.
Managing access to the Service Desk is not the objective of Access Management; the Service Desk is a channel for users, not a service whose access rights are governed by this process.
Access Management manages the rights of individuals or groups to use IT services, ensuring only authorized users can access services and data as defined by information security policies. It implements the policies set by Information Security Management by granting, restricting, revoking, and auditing access rights to specific services.
Concept tested: ITIL Access Management objective and scope
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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