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ITIL-FOUNDATION · Question #308
ITIL-FOUNDATION Question #308: Real Exam Question with Answer & Explanation
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Know the purpose of the ITIL practices
Question
In which of the following situations should a Problem Record be created?
Options
- AAn event indicates that a redundant network segment has failed but it has not impacted any users
- BAn Incident is passed to second-level support
- CA Technical Management team identifies a permanent resolution to a number of recurring
- DIncident Management has found a workaround but needs some assistance in implementing it
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Topics
#problem management#problem record creation#workaround#permanent resolution