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ITIL-FOUNDATION · Question #309

Understanding the level of risk during and after change and providing confidence in the degree of compliance with governance requirements during change are both ways of adding business value through w

The correct answer is A. Service Transition. Service Transition adds business value by assessing and communicating risk during change and providing assurance that governance requirements are met throughout the transition process.

Understand the key concepts of service management

Question

Understanding the level of risk during and after change and providing confidence in the degree of compliance with governance requirements during change are both ways of adding business value through which part of the service lifecycle?

Options

  • AService Transition
  • BRisk Management
  • CIT Service Continuity Management
  • DAvailability Management

How the community answered

(42 responses)
  • A
    90% (38)
  • B
    2% (1)
  • C
    2% (1)
  • D
    5% (2)

Why each option

Service Transition adds business value by assessing and communicating risk during change and providing assurance that governance requirements are met throughout the transition process.

AService TransitionCorrect

Service Transition explicitly adds business value by understanding and managing risk during and after change, and by providing confidence that governance requirements are satisfied. These are direct outputs of Service Transition activities such as change evaluation, testing, and validation, which control how services move safely into production.

BRisk Management

Risk Management is a supporting process that spans multiple lifecycle stages, not a discrete stage of the ITIL service lifecycle, making it an incorrect answer to a question asking about a lifecycle stage.

CIT Service Continuity Management

IT Service Continuity Management is a process within Service Design focused on disaster recovery and resilience planning, not on governing or evaluating risk during routine changes.

DAvailability Management

Availability Management is a Service Design process concerned with ensuring agreed availability levels are met, not with controlling risk and governance during change transitions.

Concept tested: Service Transition business value - risk management and governance

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#service transition#business value#risk management#governance compliance

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