Which of the following does the Availability Management process include? (1) Ensuring services are able to meet availability targets (2) Monitoring and reporting actual availability (3) Improvement ac

Selecting only statement 1 omits monitoring, reporting, and improvement activities, which are equally essential and codified parts of the Availability Management process.

All three activities are integral components of the Availability Management process as defined in ITIL. Ensuring services meet availability targets is the primary objective, monitoring and reporting provides the evidence to verify compliance, and improvement activities ensure availability goals continue to be met or exceeded proactively over time.

Selecting only 1 and 2 omits continual improvement activities, which are critical to keeping Availability Management proactive rather than purely reactive.

Selecting only 1 and 3 omits monitoring and reporting, which provide the factual evidence base required to measure, demonstrate, and improve availability performance.