ITIL-FOUNDATION · Question #306
Which of the following is NOT a responsibility of service transition?
The correct answer is B. To design and develop capabilities for service management. Service Transition is responsible for deploying and transitioning services into production, not for designing and developing service management capabilities, which belongs to Service Design.
Question
Which of the following is NOT a responsibility of service transition?
Options
- ATo ensure that a service can be managed, operated and supported within constraints specified by
- BTo design and develop capabilities for service management
- CTo provide quality knowledge of change and release and deployment management
- DTo plan the resource requirements to manage a release
How the community answered
(31 responses)- A3% (1)
- B84% (26)
- C10% (3)
- D3% (1)
Why each option
Service Transition is responsible for deploying and transitioning services into production, not for designing and developing service management capabilities, which belongs to Service Design.
Ensuring a service can be managed, operated, and supported within agreed constraints is a defined Service Transition objective, confirming operational readiness before go-live.
Designing and developing capabilities for service management is a core responsibility of the Service Design stage of the ITIL lifecycle, not Service Transition. Service Transition focuses on building, testing, evaluating, and deploying services into the live environment. The creation and improvement of service management processes and capabilities is explicitly assigned to Service Design.
Providing quality knowledge about change, release, and deployment management is a key Service Transition activity that supports organizational learning and knowledge transfer.
Planning resource requirements to manage a release is a fundamental activity within Service Transition's Release and Deployment Management process.
Concept tested: Service Transition objectives versus Service Design responsibilities
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
Topics
Community Discussion
No community discussion yet for this question.