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ITIL-FOUNDATION · Question #306

Which of the following is NOT a responsibility of service transition?

The correct answer is B. To design and develop capabilities for service management. Service Transition is responsible for deploying and transitioning services into production, not for designing and developing service management capabilities, which belongs to Service Design.

Understand the key concepts of service management

Question

Which of the following is NOT a responsibility of service transition?

Options

  • ATo ensure that a service can be managed, operated and supported within constraints specified by
  • BTo design and develop capabilities for service management
  • CTo provide quality knowledge of change and release and deployment management
  • DTo plan the resource requirements to manage a release

How the community answered

(31 responses)
  • A
    3% (1)
  • B
    84% (26)
  • C
    10% (3)
  • D
    3% (1)

Why each option

Service Transition is responsible for deploying and transitioning services into production, not for designing and developing service management capabilities, which belongs to Service Design.

ATo ensure that a service can be managed, operated and supported within constraints specified by

Ensuring a service can be managed, operated, and supported within agreed constraints is a defined Service Transition objective, confirming operational readiness before go-live.

BTo design and develop capabilities for service managementCorrect

Designing and developing capabilities for service management is a core responsibility of the Service Design stage of the ITIL lifecycle, not Service Transition. Service Transition focuses on building, testing, evaluating, and deploying services into the live environment. The creation and improvement of service management processes and capabilities is explicitly assigned to Service Design.

CTo provide quality knowledge of change and release and deployment management

Providing quality knowledge about change, release, and deployment management is a key Service Transition activity that supports organizational learning and knowledge transfer.

DTo plan the resource requirements to manage a release

Planning resource requirements to manage a release is a fundamental activity within Service Transition's Release and Deployment Management process.

Concept tested: Service Transition objectives versus Service Design responsibilities

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#service transition#service lifecycle responsibilities#service design#capability development

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