ITIL-FOUNDATION · Question #305
Match the following activities with the Deming Cycle stages (1) Monitor, Measure and Review (2) Continual Improvement (3) Implement Initiatives (4) Plan for Improvement
The correct answer is C. 4 Plan, 3 Do, 1 Check, 2 Act. The Deming PDCA cycle maps to ITIL CSI activities as follows - Plan for Improvement is Plan, Implement Initiatives is Do, Monitor/Measure/Review is Check, and Continual Improvement is Act.
Question
Match the following activities with the Deming Cycle stages (1) Monitor, Measure and Review (2) Continual Improvement (3) Implement Initiatives (4) Plan for Improvement
Options
- A1 Plan, 2 Do, 3 Check, 4 Act
- B3 Plan, 2 Do, 4 Check, 1 Act
- C4 Plan, 3 Do, 1 Check, 2 Act
- D2 Plan, 3 Do, 4 Check, 1 Act
How the community answered
(20 responses)- A5% (1)
- B5% (1)
- C75% (15)
- D15% (3)
Why each option
The Deming PDCA cycle maps to ITIL CSI activities as follows - Plan for Improvement is Plan, Implement Initiatives is Do, Monitor/Measure/Review is Check, and Continual Improvement is Act.
This mapping incorrectly assigns Monitor/Measure/Review to the Plan stage and Continual Improvement to Do, reversing the logical flow of the PDCA cycle.
This option incorrectly places Implement Initiatives in Plan and Continual Improvement in Do, misaligning execution and improvement activities with their correct PDCA stages.
In the PDCA cycle, Plan corresponds to activity 4 (Plan for Improvement), where objectives and improvement processes are established. Do corresponds to activity 3 (Implement Initiatives), where the planned improvements are executed. Check corresponds to activity 1 (Monitor, Measure and Review), where outcomes are measured against objectives, and Act corresponds to activity 2 (Continual Improvement), where actions are taken to embed and extend improvements based on what was learned.
This mapping incorrectly assigns Continual Improvement to Plan and Implement Initiatives to Do, which contradicts the cycle's sequence where planning must precede implementation.
Concept tested: Deming PDCA cycle mapping to ITIL CSI activities
Source: https://www.axelos.com/best-practice-solutions/itil
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