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ITIL-FOUNDATION · Question #305

Match the following activities with the Deming Cycle stages (1) Monitor, Measure and Review (2) Continual Improvement (3) Implement Initiatives (4) Plan for Improvement

The correct answer is C. 4 Plan, 3 Do, 1 Check, 2 Act. The Deming PDCA cycle maps to ITIL CSI activities as follows - Plan for Improvement is Plan, Implement Initiatives is Do, Monitor/Measure/Review is Check, and Continual Improvement is Act.

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Question

Match the following activities with the Deming Cycle stages (1) Monitor, Measure and Review (2) Continual Improvement (3) Implement Initiatives (4) Plan for Improvement

Options

  • A1 Plan, 2 Do, 3 Check, 4 Act
  • B3 Plan, 2 Do, 4 Check, 1 Act
  • C4 Plan, 3 Do, 1 Check, 2 Act
  • D2 Plan, 3 Do, 4 Check, 1 Act

How the community answered

(20 responses)
  • A
    5% (1)
  • B
    5% (1)
  • C
    75% (15)
  • D
    15% (3)

Why each option

The Deming PDCA cycle maps to ITIL CSI activities as follows - Plan for Improvement is Plan, Implement Initiatives is Do, Monitor/Measure/Review is Check, and Continual Improvement is Act.

A1 Plan, 2 Do, 3 Check, 4 Act

This mapping incorrectly assigns Monitor/Measure/Review to the Plan stage and Continual Improvement to Do, reversing the logical flow of the PDCA cycle.

B3 Plan, 2 Do, 4 Check, 1 Act

This option incorrectly places Implement Initiatives in Plan and Continual Improvement in Do, misaligning execution and improvement activities with their correct PDCA stages.

C4 Plan, 3 Do, 1 Check, 2 ActCorrect

In the PDCA cycle, Plan corresponds to activity 4 (Plan for Improvement), where objectives and improvement processes are established. Do corresponds to activity 3 (Implement Initiatives), where the planned improvements are executed. Check corresponds to activity 1 (Monitor, Measure and Review), where outcomes are measured against objectives, and Act corresponds to activity 2 (Continual Improvement), where actions are taken to embed and extend improvements based on what was learned.

D2 Plan, 3 Do, 4 Check, 1 Act

This mapping incorrectly assigns Continual Improvement to Plan and Implement Initiatives to Do, which contradicts the cycle's sequence where planning must precede implementation.

Concept tested: Deming PDCA cycle mapping to ITIL CSI activities

Source: https://www.axelos.com/best-practice-solutions/itil

Topics

#Deming Cycle#PDCA#continual improvement#CSI model

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