ITIL-FOUNDATION Question #305: Real Exam Question with Answer & Explanation

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Understand the key concepts of service management

Question

Match the following activities with the Deming Cycle stages (1) Monitor, Measure and Review (2) Continual Improvement (3) Implement Initiatives (4) Plan for Improvement

Options

A1 Plan, 2 Do, 3 Check, 4 Act
B3 Plan, 2 Do, 4 Check, 1 Act
C4 Plan, 3 Do, 1 Check, 2 Act
D2 Plan, 3 Do, 4 Check, 1 Act

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Topics

#Deming Cycle#PDCA#continual improvement#CSI model

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