ITIL-FOUNDATION Question #304: Real Exam Question with Answer & Explanation

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Question

Which is the CORRECT list for the three levels of a multi level Service Level Agreement(SLA)?

Options

ATechnology, Customer, User
BCorporate, Customer, Service
CCorporate, Customer, Technology
DService, User, IT

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Topics

#SLA structure#multi-level SLA#service level management#corporate customer service

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