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ITIL-FOUNDATION · Question #277

Which of these is NOT a responsibility of Application Management?

The correct answer is A. Ensuring that the correct skills are available to manage the infrastructure. Ensuring the correct skills are available to manage the infrastructure is a responsibility of IT Operations Management, not Application Management, which is scoped specifically to application lifecycle activities.

Know the purpose of the ITIL practices

Question

Which of these is NOT a responsibility of Application Management?

Options

  • AEnsuring that the correct skills are available to manage the infrastructure
  • BProviding guidance to IT Operations about how best to manage the application
  • CDeciding whether to buy or build an application
  • DAssisting in the design of the application

How the community answered

(50 responses)
  • A
    90% (45)
  • B
    2% (1)
  • C
    2% (1)
  • D
    6% (3)

Why each option

Ensuring the correct skills are available to manage the infrastructure is a responsibility of IT Operations Management, not Application Management, which is scoped specifically to application lifecycle activities.

AEnsuring that the correct skills are available to manage the infrastructureCorrect

Application Management is responsible for managing applications throughout their lifecycle - including guidance on design, build, test, and operational management of those applications - not for staffing or skills management related to the broader technical infrastructure. Infrastructure skill and resource management falls under IT Operations Management. Assigning infrastructure workforce responsibilities to Application Management would incorrectly conflate two distinct ITIL functions.

BProviding guidance to IT Operations about how best to manage the application

Providing guidance to IT Operations on how best to manage an application is a core Application Management responsibility, as this function holds the deepest technical knowledge for each application.

CDeciding whether to buy or build an application

Deciding whether to buy or build an application is a recognized Application Management responsibility exercised during the requirements and design phases of the service lifecycle.

DAssisting in the design of the application

Assisting in the design of the application is an Application Management responsibility, contributing technical knowledge to ensure the application is architected to meet business and service requirements.

Concept tested: ITIL Application Management vs IT Operations Management responsibilities

Topics

#application management#infrastructure management#roles#responsibilities

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