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ITIL-FOUNDATION · Question #278
ITIL-FOUNDATION Question #278: Real Exam Question with Answer & Explanation
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Know the purpose of the ITIL practices
Question
Which is the first step in the 7 Step Improvement Process?
Options
- APrepare for action
- BDefine what you should measure
- CIdentify gaps in Service Level Agreement (SLA) achievement
- DWhere are we now?
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Topics
#7-step improvement#continual improvement#measurement#first step