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ITIL-FOUNDATION · Question #257

The BEST description of the guidance provided by Service Design is?

The correct answer is C. The design and development of services and service management processes. Service Design in ITIL covers the design and development of both new and changed services AND the service management processes that support them.

Know the purpose of the ITIL practices

Question

The BEST description of the guidance provided by Service Design is?

Options

  • AThe design and development of new services
  • BThe design and development of service improvements
  • CThe design and development of services and service management processes
  • DThe day-to-day operation and support of services

How the community answered

(15 responses)
  • B
    7% (1)
  • C
    87% (13)
  • D
    7% (1)

Why each option

Service Design in ITIL covers the design and development of both new and changed services AND the service management processes that support them.

AThe design and development of new services

This is too narrow - Service Design covers both new services and changes/improvements to existing ones, plus the supporting processes.

BThe design and development of service improvements

This is also too narrow - focusing only on improvements excludes new service design, which is equally within the Service Design scope.

CThe design and development of services and service management processesCorrect

ITIL Service Design explicitly covers the design of services, service management systems and tools, technology architectures, processes, and measurement methods - not just services in isolation. This holistic scope ensures that the processes supporting services are designed alongside the services themselves, preventing operational gaps. Limiting Service Design to only services or only improvements would leave critical management infrastructure unaddressed.

DThe day-to-day operation and support of services

Day-to-day operation and support of services describes Service Operation, a separate ITIL lifecycle stage.

Concept tested: ITIL Service Design lifecycle stage scope

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#service design#service management processes#service development#lifecycle phase

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